Customer Service Representative
Department: Customer Service
Reports to: Customer Service Manager
Status: Non-exempt
Job Time: Full-Time
Leading Home Furnishings manufacturer looking for an experienced Customer Service professional that can work in a focused, and fast paced environment with a customer centric focus, offering 5 star service to our customers & sales force.
Our company works with a variety of customers from Designers both in Residential and Hospitality markets, mass & independent retail stores.
Must be professional, proactive, detail-oriented and maintain a high level of quality while focusing on customer service satisfaction.
Essential Duties and Responsibilities:
Contribute to the goals of the department and follow established procedures by providing excellent service to customers and sales force.
Accurately process, manage & review orders daily for all customers.
Polite and timely response to a heavy volume of customer phone calls, voicemails and e-mails.
Complete customer care & follow through to resolve outstanding issues
Resolution of complaints to customer satisfaction.
Communicate & work closely with other departments to efficiently resolve outstanding matters.
Communicates effectively with customers regarding their orders, which may involve time sensitive situations.
Qualifications:
Excellent written and verbal communication skills
Detail oriented and takes ownership
Strong business, analytical and problem-solving skills
Highly self-motivated, works independently and team player
Ability to multitask and stay calm & professional under pressure
5+ years of experience in Customer Service
Experience with consumer products and retail customers preferred
handle multiple projects in a fast-paced environment.
Education and/or Experience:
Requires 4 year college degree or equivalent and at least 5 years experience in high level customer service.
Good PC skills – Microsoft Office including Excel
Ability to manage multiple projects.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
Salary depends on experience, excellent medical/dental/401k/Profit Sharing Benefits. Please email resume to hr@palecek.com
