Customer Service Representative
Department: Customer Service
Reports to: Customer Service Manager
Job Time: Full-Time
As a family-owned company, PALECEK values integrity, loyalty, and strong partnerships. We are driven to improve, innovate, and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe that beautiful spaces enhance the quality of life.
Leading Home Furnishings manufacturer looking for a Customer Service professional that can work in a focused, and fast paced environment with a customer centric focus, offering the best service to our customers & sales force. Our company works with a variety of customers from Designers both in Residential and Hospitality markets, mass & independent retail stores.
Must be proactive, detail-oriented and maintain a high level of quality while focusing on customer service satisfaction.
Essential Duties and Responsibilities:
Contribute to the goals of the department and follow established procedures by providing excellent service to customers and sales force.
Accurately process & manage orders for all customers.
Polite and timely response to a heavy volume of customer phone calls, voicemails and e-mails.
Complete customer care & follow through to resolve outstanding issues
Resolution of complaints to customer satisfaction.
Communicate and work closely with other departments to efficiently resolve outstanding matters.
Communicates effectively with customers regarding their orders, which may involve time sensitive situations.
Excellent written and verbal communication skills
Detail oriented and takes ownership
Strong business, analytical and problem-solving skills
Highly self-motivated, works independently and team player
Ability to multitask and stay calm & professional under pressure
5+ years experience in Customer Service
Experience with customer products and retail customers preferred
Education and/or Experience:
Requires 4 year college degree or equivalent and at least 5 years experience in high level customer service.
Good PC skills – Microsoft Office including Excel
Ability to manage multiple projects.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
Salary depends on experience, excellent medical/dental/401k/Profit Sharing Benefits. Please email resume to email@example.com