customer service  1.800.274.7730

Customer Service Representative

 

Department: Customer Service

Reports to: Customer Service Manager

Status: Non-exempt

Job Time: Full-Time

 
Leading Home Furnishings manufacturer looking for an experienced Customer Service professional that can work in a focused, and fast paced environment with a customer centric focus, offering 5 star service to our customers & sales force.
Our company works with a variety of customers from Designers both in Residential and Hospitality markets, mass & independent retail stores.
Must be professional, proactive, detail-oriented and maintain a high level of quality while focusing on customer service satisfaction.
 

Essential Duties and Responsibilities:

  • Contribute to the goals of the department and follow established procedures by providing excellent service to customers and sales force.
  • Accurately process, manage & review orders daily for all customers.
  • Polite and timely response to a heavy volume of customer phone calls, voicemails and e-mails.
  • Complete customer care & follow through to resolve outstanding issues
  • Resolution of complaints to customer satisfaction.
  • Communicate & work closely with other departments to efficiently resolve outstanding matters.
  • Communicates effectively with customers regarding their orders, which may involve time sensitive situations.
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    Qualifications:

  • Excellent written and verbal communication skills
  • Detail oriented and takes ownership
  • Strong business, analytical and problem-solving skills
  • Highly self-motivated, works independently and team player
  • Ability to multitask and stay calm & professional under pressure
  • 5+ years of experience in Customer Service
  • Experience with consumer products and retail customers preferred
  • handle multiple projects in a fast-paced environment.
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    Education and/or Experience:

  • Requires 4 year college degree or equivalent and at least 5 years experience in high level customer service.
  • Good PC skills – Microsoft Office including Excel
  • Ability to manage multiple projects.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks.
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    Salary depends on experience, excellent medical/dental/401k/Profit Sharing Benefits. Please email resume to hr@palecek.com