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Claims Administrator

 

Department: Customer Service

Repots To: Director of Customer Experience

Status: Non-exempt

Job Type: Full-Time

As a family-owned company, PALECEK values integrity, loyalty, and strong partnerships. We are driven to improve, innovate and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe beautiful spaces enhance the quality of life.

Summary:

Claims administrator supports claims department by acting as the liaison between the carrier and customer. Constantly providing helpful information, answering questions, and responding to complaints all while delivering exceptional customer service with each interaction.

Essential Duties & Responsibilities

  • Complete freight claim paperwork with transportation provider.
  • Act as main point of contact for carriers – claims status, updates, and reporting.
  • Request and review documentation to confirm shipments, deliveries, and shortages.
  • Maintain record system for all claim filings throughout all stages
  • Monitor and report carrier performance.
  • Perform as back up as a claims specialist.
  • Follow communication procedures, guidelines, and policies.
  • Relay customer feedback regarding product to appropriate internal teams.
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    Qualifications & Experience:

  • 3+ years’ experience with logistics and/or customer service.
  • Exceptional customer service with verbal and written communication skills.
  • Strong phone handling skills and active listener.
  • Extremely detailed oriented and organized.
  • Proficient in MS Word and MS Excel
  • Robust problem-solving skills.
  • Remain flexible with ability to multi-task in fast-paced environment.
  • AS400 experience, a plus
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    Salary depends on experience. Medical/Dental/401k/ Profit Sharing Benefits.
    Please email resume to hr@palecek.com or fax (510) 233-0029